Schedule a call

Complaint Resolution Policy

Complaint Resolution Policy

At HollandParker LLC, we value our customers and strive to provide the best possible products and services. However, we understand that issues may arise from time to time. We are committed to resolving complaints promptly and effectively to ensure customer satisfaction. This Complaint Resolution Policy outlines the steps you should follow to address any concerns you may have.

Contact Person: Carol Barefoot Email Address: [email protected] Phone Number: (858) 603-6625 

  1. Submission of Complaints: Customers are encouraged to submit their complaints through one of the following channels: 
    • By Email: Send your complaint to [email protected] with a detailed description of the issue, your contact information, and any relevant supporting documents. 
    • By Phone: Contact Carolina Roa at (713) 520-2010 to discuss your complaint over the phone. 
  2. Acknowledgment of Complaints: Upon receiving your complaint, we will promptly acknowledge its receipt. You will receive an acknowledgment email or phone call within 5 business days, which will include a reference number for your complaint. 
  3. Investigation and Resolution: We will thoroughly investigate your complaint to understand the issue and identify potential solutions. This may involve discussions with relevant departments and a review of any pertinent documentation. 
  4. Communication of Findings: Within 10 business days of acknowledging your complaint, we will provide you with an update on our findings and any proposed solutions or actions to resolve the issue. 
  5. Resolution and Follow-Up: If an immediate resolution is possible, we will implement it and notify you of the resolution. If not, we will provide you with a timeline for when you can expect a resolution. We will keep you informed throughout the process. 
  6. Escalation: If you are not satisfied with the resolution or the handling of your complaint, you may request to escalate the matter. Carolina Roa will guide you through the escalation process and ensure your concerns are addressed at a higher level within our organization. 
  7. Closure and Feedback: Once your complaint has been resolved to your satisfaction, we will consider the matter closed. We may also request your feedback on the resolution process to help us improve our services. 
  8. Records Keeping: We maintain records of all complaints and their resolutions for internal purposes and to ensure continuous improvement in our operations. 
  9. Privacy and Confidentiality: We treat all complaints with the utmost confidentiality and will not disclose your personal information or the details of your complaint without your explicit consent, except as required by law. 
  10. Compliance: This Complaint Resolution Policy is designed to comply with all applicable laws and regulations governing complaint handling. 

At HollandParker LLC, we are committed to addressing your concerns promptly and professionally. If you have any questions or require assistance regarding our Complaint Resolution Policy, please do not hesitate to contact Carolina Roa at (713) 520-2010 or [email protected].

Policy Effective Date: December 1, 2023

Withdrawal and Refund Policy

HollandParker LLC is committed to providing exceptional service to our valued customers. We understand that circumstances may arise that require you to withdraw your reservations or services with us. To ensure transparency and clarity, we have established the following withdrawal and refund policy:

Effective Date:

December 1, 2023 

  1. Introduction

    This policy outlines the terms and conditions for requesting and receiving refunds for our services.

  1. Eligibility for Refunds

    Refunds may be requested under the following conditions:

    Student Initiated Refunds:

    Students who wish to withdraw from a course or program must do so in accordance with the withdrawal policy. Refunds, if applicable, will be processed according to the following schedule:

    100% refund if withdrawal occurs 14 or more days before the course start date.

    50% refund if withdrawal occurs within 7 to 13 days of the course start date.

    No refund will be issued for withdrawals less than 7 days prior to the course start date.

  1. Refund Request Procedure

    To request a refund, students must follow these steps:

    Student-Initiated Refunds:

    Students who wish to withdraw from a course or program must notify HollandParker Education Services in writing via email. The request must include the following information:

    Student’s full name

    Course or program name and start date

    Date of withdrawal request

    Reason for withdrawal

    Refunds will be processed within 15 business days from the date of the withdrawal request.

    Note: See Course Cancellation Policy for Cancellation Refunds

  1. Refund Payment Method

    Refunds will be issued to the original payment method used for the course or program registration. If the original payment method is unavailable, alternative arrangements may be made with the Finance Department. 

  1. Non-Refundable Fees

    Please note that certain fees may be non-refundable, such as application fees, administrative fees, travel fees, or materials fees. These non-refundable fees will be clearly communicated to students or client at the time of registration or within the course Statement of Work. 

  1. Contact Information

    For questions or concerns related to refunds, please contact HollandParker Education Services at the following: Accounting [email protected]

  1. Amendment of Refund Policy

    HollandParker reserves the right to amend this refund policy at its discretion. Any changes to this policy will be communicated to students and will take effect on the date specified in the notice of change. 

    By enrolling in our courses and programs, students agree to abide by this refund policy. 

Note : For internal  events or events that are free-of-charge, no refund policy applies.

Course Cancellation Policy

If HollandParker cancels a course or program for any reason, all fees paid will be refunded in full. Students do not need to request a refund. HollandParker will automatically process a full refund to the original payment method.

Refunds will be processed within 10 business days from the date of the cancellation.

Communication of Cancellation:
We will communicate any cancellations to affected customers’ email: We will send a cancellation confirmation email to the email address provided during the booking process. This email will include details of the cancellation and any applicable refunds.

Changes to Cancellation Policy:
HollandParker reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage our customers to review this policy periodically to stay informed about our cancellation terms.
By booking a reservation or using our services, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.

If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us using the provided contact information.

Thank you for choosing HollandParker for your reservations and services. We look forward to serving you and providing you with exceptional experiences.

Schedule a call

Privacy Policy

Introduction

Welcome to Holland Parker. We are committed to protecting your personal information and your right to privacy. If you have any questions or concerns about our policy or our practices with regard to your personal information, please contact us at [email protected].

Information We Collect

We collect personal information that you provide to us when expressing an interest in obtaining information about us or our products and services, when participating in activities on the website, or otherwise contacting us.

The personal information that we collect depends on the context of your interactions with us and the website, the choices you make, and the products and features you use. The personal information we collect can include the following:

  • Name and Contact Data: We collect your first and last name, email address, postal address, phone number, and other similar contact data.
  • Payment Data: We collect data necessary to process your payment if you make purchases, such as your payment instrument number (e.g., a credit card number), and the security code associated with your payment instrument.
  • Login Credentials: We collect passwords, password hints, and similar security information used for authentication and account access.
  • Other Information: We collect any other information you directly provide to us through our website.

How We Use Your Information

We use personal information collected via our website for a variety of business purposes described below. We process your personal information for these purposes in reliance on our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

  • To send administrative information to you.
  • To fulfill and manage your orders.
  • To post testimonials.
  • To request feedback.
  • To send you marketing and promotional communications.
  • To deliver targeted advertising to you.
  • For other business purposes.

Sharing Your Information

We may process or share your data that we hold based on the following legal basis:

  • Consent: We may process your data if you have given us specific consent to use your personal information for a specific purpose.
  • Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
  • Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
  • Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
  • Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person, and illegal activities.

Cookies and Other Tracking Technologies

We may use cookies and similar tracking technologies to access or store information. Specific information about how we use such technologies and how you can refuse certain cookies is set out in our Cookie Policy.

Data Security

We aim to protect your personal information through a system of organizational and technical security measures. We have implemented appropriate technical and organizational security measures designed to protect the security of any personal information we process.

Retention of Data

We will only keep your personal information for as long as it is necessary for the purposes set out in this privacy policy unless a longer retention period is required or permitted by law.

Your Privacy Rights

In some regions, such as the European Economic Area (EEA), you have certain rights under applicable data protection laws. These may include the right to (i) request access and obtain a copy of your personal information, (ii) request rectification or erasure; (iii) restrict the processing of your personal information; and (iv) if applicable, to data portability.

Updates to This Policy

We may update this privacy policy from time to time in order to reflect changes to our practices or for other operational, legal, or regulatory reasons.

Contact Us

If you have questions or comments about this policy, you may contact us by email at [email protected].

The Pre-Transformation Checklist for Finance

Tap into wisdom gained through 300+ finance transformations to uncover answers to questions you have and those you should.

This field is for validation purposes and should be left unchanged.

Privacy Policy