When you’re working toward go-live, what happens after is a thought that’s usually left on the back burner. The result is what we call a “post-go-live slump.” Months after going live, teams may regress or fall back on old spreadsheet habits.
The slump occurs when go-live is treated as a finish line rather than a milestone—and the “after” becomes an afterthought.
There needs to be a plan after go-live. Whether it’s turning to our support team or staffing your admin function, having an idea of how you want to sustain your OneStream capabilities is better than no plan at all.
Structural Staffing Principles
To avoid the slump, we recommend a few structural staffing principles that your team can implement.
Separate Routine Support from Strategy
Do not assign day-to-day tasks (handling basic tickets, clearing errors, etc.) and strategic roadmap development to the same resource. These are different jobs that require different timelines and mindsets.
Appoint a Dedicated Enhancement Backlog Owner
Designate someone to lead the system’s “phase 2” roadmap. Without a specific platform owner accountable for the continuous improvement process, new optimization initiatives lose momentum.
Continuous Health Cadences
Maintain a recurring calendar for proactive performance validation that includes scheduled patching, security matrix reviews, and infrastructure health checks. Don’t wait for a critical system bottleneck.
Scheduled Training Refreshers
Staffing the admin function includes continually empowering users. Schedule an explicit operational training check-in 60 to 90 days after go-live. This ensures users learn real-world troubleshooting rather than hypothetical training beforehand.
Internal vs. Managed Services Support
Oftentimes, organizations have to choose between scaling an internal IT/Finance hybrid administrative team or relying on external assistance.
Internal Application Admins
Usually structured within the Corporate Finance, Accounting, or Financial Systems team to maintain tight alignment with reporting deadlines, closing procedures, and consolidations.
Co-Sourced Administration
For companies that don’t have the budget or capacity for comprehensive internal teams. HollandParker’s OneSupport services function as an extension of your internal team. Our managed services tier handles ongoing functional updates, technical maintenance, and workflow optimization. That way, internal finance executives can remain focused on the core business process.
OneStream Ownership on Your Terms
How you manage OneStream comes down to one thing: bandwidth. If your company can dedicate the time and resources to equipping your team with what they need to sustain the platform post-go-live, that’s great. If you don’t, that’s fine too. That’s why we’re here.
At HollandParker, our team is more than willing to help your team master your OneStream capabilities and keep those old habits from surfacing. Getting the support you need is as easy as scheduling a call with our team.
