Complaint Resolution Policy
At HollandParker LLC, we value our customers and strive to provide the best possible products and services. However, we understand that issues may arise from time to time. We are committed to resolving complaints promptly and effectively to ensure customer satisfaction. This Complaint Resolution Policy outlines the steps you should follow to address any concerns you may have.
Contact Person: Carol Barefoot Email Address: [email protected] Phone Number: (858) 603-6625
- Submission of Complaints: Customers are encouraged to submit their complaints through one of the following channels:
- By Email: Send your complaint to [email protected] with a detailed description of the issue, your contact information, and any relevant supporting documents.
- By Phone: Contact Carolina Roa at (713) 520-2010 to discuss your complaint over the phone.
- Acknowledgment of Complaints: Upon receiving your complaint, we will promptly acknowledge its receipt. You will receive an acknowledgment email or phone call within 5 business days, which will include a reference number for your complaint.
- Investigation and Resolution: We will thoroughly investigate your complaint to understand the issue and identify potential solutions. This may involve discussions with relevant departments and a review of any pertinent documentation.
- Communication of Findings: Within 10 business days of acknowledging your complaint, we will provide you with an update on our findings and any proposed solutions or actions to resolve the issue.
- Resolution and Follow-Up: If an immediate resolution is possible, we will implement it and notify you of the resolution. If not, we will provide you with a timeline for when you can expect a resolution. We will keep you informed throughout the process.
- Escalation: If you are not satisfied with the resolution or the handling of your complaint, you may request to escalate the matter. Carolina Roa will guide you through the escalation process and ensure your concerns are addressed at a higher level within our organization.
- Closure and Feedback: Once your complaint has been resolved to your satisfaction, we will consider the matter closed. We may also request your feedback on the resolution process to help us improve our services.
- Records Keeping: We maintain records of all complaints and their resolutions for internal purposes and to ensure continuous improvement in our operations.
- Privacy and Confidentiality: We treat all complaints with the utmost confidentiality and will not disclose your personal information or the details of your complaint without your explicit consent, except as required by law.
- Compliance: This Complaint Resolution Policy is designed to comply with all applicable laws and regulations governing complaint handling.
At HollandParker LLC, we are committed to addressing your concerns promptly and professionally. If you have any questions or require assistance regarding our Complaint Resolution Policy, please do not hesitate to contact Carolina Roa at (713) 520-2010 or [email protected].
Policy Effective Date: December 1, 2023
Withdrawal and Refund Policy
HollandParker LLC is committed to providing exceptional service to our valued customers. We understand that circumstances may arise that require you to withdraw your reservations or services with us. To ensure transparency and clarity, we have established the following withdrawal and refund policy:
December 1, 2023
This policy outlines the terms and conditions for requesting and receiving refunds for our services.
- Eligibility for Refunds
Refunds may be requested under the following conditions:
Student Initiated Refunds:
Students who wish to withdraw from a course or program must do so in accordance with the withdrawal policy. Refunds, if applicable, will be processed according to the following schedule:
100% refund if withdrawal occurs 14 or more days before the course start date.
50% refund if withdrawal occurs within 7 to 13 days of the course start date.
No refund will be issued for withdrawals less than 7 days prior to the course start date.
- Refund Request Procedure
To request a refund, students must follow these steps:
Students who wish to withdraw from a course or program must notify HollandParker Education Services in writing via email. The request must include the following information:
Student’s full name
Course or program name and start date
Date of withdrawal request
Reason for withdrawal
Refunds will be processed within 15 business days from the date of the withdrawal request.
Note: See Course Cancellation Policy for Cancellation Refunds
- Refund Payment Method
Refunds will be issued to the original payment method used for the course or program registration. If the original payment method is unavailable, alternative arrangements may be made with the Finance Department.
- Non-Refundable Fees
Please note that certain fees may be non-refundable, such as application fees, administrative fees, travel fees, or materials fees. These non-refundable fees will be clearly communicated to students or client at the time of registration or within the course Statement of Work.
- Contact Information
For questions or concerns related to refunds, please contact HollandParker Education Services at the following: Accounting [email protected]
- Amendment of Refund Policy
HollandParker reserves the right to amend this refund policy at its discretion. Any changes to this policy will be communicated to students and will take effect on the date specified in the notice of change.
By enrolling in our courses and programs, students agree to abide by this refund policy.
Note : For internal events or events that are free-of-charge, no refund policy applies.
Course Cancellation Policy
If HollandParker cancels a course or program for any reason, all fees paid will be refunded in full. Students do not need to request a refund. HollandParker will automatically process a full refund to the original payment method.
Refunds will be processed within 10 business days from the date of the cancellation.
Communication of Cancellation:
We will communicate any cancellations to affected customers’ email: We will send a cancellation confirmation email to the email address provided during the booking process. This email will include details of the cancellation and any applicable refunds.
Changes to Cancellation Policy:
HollandParker reserves the right to modify or update this cancellation policy at any time. Any changes will be effective immediately upon posting on our website. We encourage our customers to review this policy periodically to stay informed about our cancellation terms.
By booking a reservation or using our services, you acknowledge that you have read, understood, and agree to abide by this cancellation policy.
If you have any questions or require further clarification regarding our cancellation policy, please do not hesitate to contact us using the provided contact information.
Thank you for choosing HollandParker for your reservations and services. We look forward to serving you and providing you with exceptional experiences.